Business Services Operations Manager
Nancy incorporates both her field and office experience to achieve a fresh perspective of the various facets of the mechanical industry. She utilizes these skills to manage the day-to-day operations, streamlines and organizes the service process to maximize efficiency, and works jointly with the field technicians to facilitate the billing process. She oversees the dispatch, billing, contracts, and multi site accounts to help insure accuracy in processing and customer satisfaction. Nancy also maintains a critical role in our construction department as the operations analyst. She works directly with the project managers, and monitors the job cost process. She believes accountability and ownership propels her team to go the extra distance. Her sense of urgency drives her team to be proactive rather than reactive.
From concrete to HVAC, Nancy has spent over 25 years working in multiple areas within the construction industry. She worked her way through the ranks from laborer to operations manager while attending college at the University of Akron. She graduated in 2003 and obtained a Bachelor of Science Degree in Business Administration & Finance. Her blend of both field and managerial experience offers her the ability to comprehend the intricate, technical details of the industry that are often overlooked. Prior to joining Aircond, Nancy worked with an EMCOR company affiliate, S. A. Comunale Inc., where she held the position as Construction Manager, Cleveland Division. She has absorbed a strong mechanical aptitude over her years in construction and service. She has been with the EMCOR team for over 12 years.
The Personal Side
Nancy enjoys traveling domestically and abroad with her husband Stephen. They have seven children and two grandchildren. Nancy is an avid basketball enthusiast, both professional and collegiate, and also enjoys football, golf, reading, and gambling. She is a dedicated Ohio State Buckeye fan.