Aflac, Columbus, GA

HVAC Retrofit and Facilities Services

AIRCOND VALUE DELIVERED

Significantly enhanced facilities management services that enabled Aflac to address a wide array of facilities issues and areas more expertly than would have been possible if it tried to build these capabilities in-house; improved facilities maintenance through expanded technical support; increased support of in-house building maintenance staff, including educational offerings with consequent skills upgrades; significantly reduced overall costs through contract consolidation and economies of scale.

HVAC RETROFIT AND FACILITIES SCOPE OF SERVICES

A Fortune 500® company, Aflac has undergone rapid growth which has led to extensive facilities expansion in a short period of time. As a result, its corporate campus buildings range from a 19-story tower built in the late 70s to a 250,000 square-foot single-level call center opened in 2002. HVAC systems are equally varied. They range from central plant chilled water systems to multiple DX rooftop units, spanning from three to 30 years in age.

In view of the diversity and complexity of the HVAC systems involved, the client's facilities management group elected to work with a commercial mechanical services company that could provide an array of "best practices" in HVAC and other facilities management areas.

The scope of work includes not only full facilities maintenance for all corporate HVAC equipment, but also career enhancement, training, and general technical skills building for Aflac's maintenance staff; energy audit and management studies; and any value-added facilities management services.

AFLAC FACILITIES BACKGROUND

Aflac is a leading provider of supplementary insurance. It is also the largest foreign insurer in Japan. In January 2004, Fortune magazine named Aflac to its list of "The 100 Best Companies to Work for in America" for the sixth consecutive year. In March 2004, the magazine included Aflac on its list of "America's Most Admired Companies" in the life and health insurance industry.

HVAC & FACILITIES SOLUTIONS

EMCOR Services Aircond became Aflac's vendor of choice by combining its HVAC preventive maintenance and repair, water treatment services, mechanical system retrofit, building automation systems (BAS), and energy engineering services with EMCOR's strengths in elevator maintenance engineering, e-learning, and facility management.

The EMCOR Services Aircond solution includes:

Technical Facilities Management and Support
EMCOR Services Aircond provides a full-time on-site technician supported by other technicians trained on the campus’s systems and equipment. They receive additional assistance from a district service manager, an account manager, and an executive team member, ensuring best practices oversight.

A Facility Energy Efficiency and Productivity Survey
Conducted by an engineering team, this audit evaluates Aflac's campus facilities, building automation systems, and equipment to identify potential energy audit, efficiency and productivity improvements. Emphasis is on mechanical systems and equipment operations, control strategies, and energy management. This audit has already identified a number of programming changes and mechanical system retrofit additions that significantly reduce Aflac's energy costs and increases energy efficiency.

Monthly Facilities Maintenance Training Curriculum
EMCOR Services Aircond developed a monthly facilities maintenance training curriculum for Aflac's primary facilities managers and personnel. The curriculum combines e-Learning courses developed and administered by EMCOR’s Customer Solutions Center with hands-on and classroom training in specific subjects. Aflac uses this training as the foundation for professional development of its facilities maintenance personnel.

Campus-wide Elevator Maintenance
EMCOR Facilities Services Engineering and Technical Consulting team combined what were originally three elevator maintenance contracts with three different companies into a single campus-wide contract. This contract includes a major overhaul and upgrade of the four elevators in the 19-story high-rise. The cost to Aflac for all of these services equals the previous three maintenance-only contracts combined.

Facilities Audit
EMCOR Facilities Services conducted a facilities audit with the objective of reviewing the entire Aflac facilities maintenance group, and present observations and recommendations for increasing efficiencies, making organizational and managerial changes, and establishing skill-set requirements and upgrades. Upon completion, findings were presented to Aflac management for evaluation.

BACKGROUND

For more than 50 years, Aflac has been the number one provider of guaranteedrenewable insurance in the United States, the number one individual insurance policy provider in Japan, and their insurance products currently provide protection to more than 40 million people worldwide. Aflac has been recognized for numerous awards and recognition such as: the #1 Most Admired Company in the Life and Health Insurance category by Fortune Magazine, as America’s Best Managed Company in the Insurance category by Forbes Magazine, and as one of the World’s Most Ethical Companies by Ethisphere magazine — just to name a few. Aflac Incorporated is a Fortune 500 company listed on the New York Stock Exchange under the symbol AFL.

OPERATING COMPANY:
EMCOR Services Aircond

CLIENT:
Aflac

SCHEDULE:
Ongoing

		New Construction
		Retrofit
		Mobile Services
		Electrical Construction
		Mechanical Construction
		On-Site Technical Services
		Integrated Services
		Facilities Services
		Consulting Services
		HVAC Services
		Energy Solutions